Create a new ticket

  • Please, read our FAQ before creating a ticket

    • Provide the following information


    For any ticket:

    • Account Names
    • Character Names

    If it is about a donation:

    • Payment method Paypal/Creditcard
    • Email used for the payment
    • Time and Date of the payment

    If it’s about twitch or youtube

    • Twitch or Yourube username and schedule

    If it’s about requesting a License to play under the same ip

    • Do you agree with the Licensed Player rule
    • Provide list of accounts/logins that request shared access

    Describe your problem or request

    • Please, read our FAQ before creating a ticket
    • Make sure you have included all the required information that we may need. Tickets missing required information or answered in the faq will be closed.


    Tickets that do not include all the necessary information may be closed without further notice.



    When will you reply to my ticket?

    As soon as possible. Please, let us do our work. Asking about ticket updates will move your ticket to the back on the queue.Players opening multiple tickets for the same matter will be sanctioned.Players pestering GMs on Discord/forum/in-game about status of tickets created less than 48h ago will be sanctioned.

    WANT TO REPORT A DUALBOX OR BOT PLAYER?

    To report a suspicious player for bot or dualbox use the ingame commands .botreport or .dualboxreport. You can report up to 3 players per day. We will investigate all reports manually, with your help we can keep the server clean.