FAQ

Please, read our FAQ before creating a ticket and/or ask for the community help in our discord, in many cases you’ll get faster feedback.

1. I am getting a SmartGuard error. How can i fix it?

   Check out this page for common errors and fixes https://smart-guard.eu/en/support/game-client.

2. 2. I'm getting the following error: Error Code: 0401 00000005 (Access is denied)

   Restart your computer.

3. 3. I'm banned from Discord, can you unban me please?

   Create a support ticket providing your discord username and we will re-evaluate your case.

4. 4. Why my ticket status is Invalid ?

   Your question was already answered in previous tickets or you didn't provide the information needed and the agent was unable to process your enquiry. Please, try to open a new ticket and carefully describe your problem so we can assist you..

5. 5. How do I get the Free VIP?

   Go to https:l2aurum.com, select the server where you are playing and click on the Free 12 Rune Exp.

6. 6. How do I get streamer title in game and in discord?

   Join our discord and request it to any of our staff members.

7. 7. Why am I banned from the game?

   Most likely you broke any of our strict server rules, including but not limited to trying to use bot software like Adrenaline/Tower/Clickers, doing RMT (Real Money Trades), dualboxing, etc.

   If you think this is a mistake raise a support ticket to enquiry about your ban reason..

8. 8. I can't login, I get an error "You have been disconnected from the server" at the server selection

   Try the following:

   - Close the client and reopen it

   - Do not copy the username, manually type it

   - Ask a friend to log in with your account and create an empty character, try to login again.

   - If problem persist contact us by Discord/ Raise a support ticket.

9. 9.I have a different issue not listed above

   If your problem requires personalised attention, please create a support ticket.