Refund policy

Digital goods and in-game purchases may be non-refundable once delivered, except where required by law or explicitly stated in your payment provider’s rules. Replace this text with your official refund windows and process.

Chargebacks & disputes

Opening a payment dispute without contacting support first may result in account restrictions until the case is resolved. Always reach out through official support first.

How to request help

If a purchase failed to deliver or you were double charged, contact support with transaction IDs and timestamps. We will investigate and respond as quickly as possible.